Privacy Policy

Last Updated: August 2026

Charles Darrow Ltd is committed to protecting and respecting your privacy. This policy, together with any documents referred to within it, sets out how we collect, use and protect any personal data we collect from you or that you provide to us. Please read this policy carefully to understand our practices regarding your personal data.

For the purposes of UK GDPR and the Data Protection Act 2018, the data controller is Charles Darrow Ltd, 12 St Paul’s Road, Newton Abbot, TQ12 2HP.

  1. INDIVIDUALS WHOSE DATA WE COLLECT AND PROCESS. 1.1 We collect and process data from a range of individuals, including: 1.1.1 visitors to our website at charlesdarrow.co.uk; 1.1.2 individuals who are Vendors of property or business assets, on whose behalf we act, and Buyers who transact on those Vendors’ properties or businesses; 1.1.3 individuals who register with us as Potential Buyers or tenants, including through our Property Alerts registration. You may fall into one or more of these categories.
  2. INFORMATION WE PROCESS ABOUT INDIVIDUALS. We may collect and process: 2.1 information you provide by filling in forms on our site, including at the time of registering for Property Alerts, subscribing to our services, or requesting further information; 2.2 a record of correspondence, if you contact us; 2.3 responses to any surveys we may ask you to complete for research purposes, which you don’t have to respond to; 2.4 details of any transactions you carry out through our site; 2.5 details of your visits to our site, including traffic data, location data, weblogs and other communication data, and the resources you access; 2.6 any information incidental to the above.
  3. INFORMATION WE PROCESS ABOUT END USERS. 3.1 In addition to the above, we process information on behalf of our customers about End Users, including: 3.1.1 information collected by technology such as Google Analytics and cookies placed on our website (see ‘Cookies’ below); 3.1.2 information acquired from information suppliers or generally available on the internet.
  4. RETENTION & DELETION. 4.1 We retain your information while you or your company remain an active client, unless you ask us to delete it. If you stop being an active client, we will retain your information unless you request deletion, and will only contact you where we believe the information could be of legitimate interest to you or your company. 4.2 If you have registered for Property Alerts or our newsletter, we retain your information until you ask to be removed. 4.3 Subject to the exceptions below, we delete or anonymise your information on request. 4.4 We may retain information after a deletion request where: 4.4.1 there is an unresolved issue relating to your account, such as an outstanding invoice; 4.4.2 retention is necessary for our legitimate business interests, such as fraud prevention; 4.4.3 we are required to by law, or the data is held in aggregated or anonymised form.
  5. COOKIES AND SIMILAR TECHNOLOGIES. 5.1 We may collect information about your computer, including your IP address, operating system and browser type, for system administration purposes. This is statistical data about browsing patterns and does not identify you individually. This information is deleted after 3 months. 5.2 We use cookies, which store information on your device, to help us understand visitor numbers, remember your preferences, speed up your searches, and recognise you when you return to our site. 5.3 You can find out more about cookies, including how to control or disable them, at allaboutcookies.org. 5.4 You can refuse cookies through your browser settings. If you refuse all cookies, some parts of our site may not work as intended. 5.5 We use Google Analytics and similar monitoring tools. We don’t control how your information is processed by third parties such as Google; please check their own privacy policies. 5.6 Third-party services used on our site that may set cookies include [PLEASE CONFIRM CURRENT LIST – your previous policy named Google Analytics, Rightmove, Twitter, Facebook and Instagram; please confirm this is still accurate and complete for the new site]. 5.7 The law allows us to store cookies that are strictly necessary for the site to function without your consent. For all other cookies, we need your permission, which you can give, change or withdraw at any time via [PLEASE CONFIRM: your cookie consent banner or tool].
  6. WHERE WE STORE YOUR DATA. The data we collect from you is stored by our CRM provider [PLEASE CONFIRM: name of your CRM provider, if you’re happy to name them] and may be transferred to and stored outside the UK. [PLEASE HAVE A SOLICITOR REVIEW THIS SECTION: your previous policy referred to transfers outside the EEA; since the UK’s departure from the EU, this should specifically address transfers outside the UK and the relevant UK international transfer safeguards, which is a substantive legal point best confirmed by your solicitor.] We will take all steps reasonably necessary to ensure your data is treated securely and in line with this policy.
  7. SECURITY AND CONTROL OF DATA. 7.1 Information you provide is stored on secure servers and is accessible only by authorised individuals. 7.2 Transmission of information over the internet is never completely secure. While we do our best to protect your data, we cannot guarantee its security in transit; any transmission is at your own risk. Once received, we use strict procedures and security features to reduce the risk of unauthorised access.
  8. HOW WE USE YOUR INFORMATION. 8.1 We use the information we hold about you to: 8.1.1 present content from our site in the most effective way for you and your device; 8.1.2 provide information, products or services you’ve requested, or which we believe may interest you, where you’ve consented to be contacted for that purpose; 8.1.3 carry out our obligations under any contract between you and us; 8.1.4 allow you to take part in interactive features of our service, where you choose to; 8.1.5 notify you of changes to our service; 8.1.6 build a picture of your preferences to help tailor our site and our interactions with you. 8.2 If you’re an existing client, we’ll only contact you electronically with information about goods or services similar to those you’ve previously used from us. 8.3 We do not disclose your personal information to advertisers, or sell it to any other organisation for marketing purposes.
  9. SHARING YOUR INFORMATION. 9.1 We may disclose your personal data to third parties if: 9.1.1 we sell or buy a business or assets, in which case we may disclose your data to the prospective seller or buyer; 9.1.2 Charles Darrow Ltd, or substantially all its assets, are acquired by a third party, in which case personal data held by us would be one of the transferred assets; 9.1.3 we’re under a legal duty to disclose or share your data, need to enforce our terms and conditions, or need to protect the rights, property or safety of Charles Darrow Ltd, our clients, or others. 9.2 You have the right to ask us not to process your data for marketing purposes. We’ll usually tell you before collecting your data if we intend to use it for marketing, or to share it with third parties for that purpose. You can opt out by unticking the relevant boxes on our forms, such as the Market Updates & News checkbox on our Property Alerts registration, or at any time by contacting us at enquiries@charlesdarrow.co.uk.
  10. LINKS TO OTHER SITES. Our site may contain links to the websites of partner networks, advertisers and affiliates. These sites have their own privacy policies, and we accept no responsibility for them. Please check their policies before submitting any personal data.
  11. ACCESSING YOUR INFORMATION. 11.1 Under UK GDPR, you have the right to ask what personal data we hold about you (a ‘data subject access request’). If we hold information about you, we will tell you what it is, why we hold it, who it may be disclosed to, and provide you with a copy. 11.2 Formal requests should be made in writing to the address below. This is provided free of charge, though we may charge a reasonable fee for repetitive, unfounded or excessive requests.
  12. UPDATING OR CHANGING YOUR INFORMATION. 12.1 If you’d like to change your information, contact us with the updated details. 12.2 If you’d like to opt out of email notifications and communications, contact us and we’ll make sure you don’t receive any further communications.
  13. YOUR DATA PROTECTION RIGHTS. 13.1 Right to rectification – the right to ask us to correct inaccurate personal data. 13.2 Right to object – the right to object to processing based on public interest or legitimate interests. We must stop processing unless we can demonstrate compelling grounds to continue, or the processing is necessary for legal reasons. 13.3 Right to object to direct marketing. 13.4 Right to erasure (‘right to be forgotten’) – the right to have your data erased without undue delay, where, for example, the data is no longer necessary, you withdraw consent and consent was our legal basis for processing, we have no overriding grounds to continue processing, the processing was unlawful, or erasure is required by law. 13.5 Right to restrict processing – the right to have processing restricted where, for example, the accuracy of the data is contested, the processing is unlawful, we no longer need the data but you need it for legal purposes, or an erasure request is pending. 13.6 Right to data portability – the right to receive a copy of your data in a commonly used, machine-readable format (.xls or .csv) so it can be transferred to another controller.
  14. CHANGES TO THIS POLICY. Any changes we make to this policy will be posted on this page, with an updated ‘Last Updated’ date at the top.
  15. CONTACT. Questions, comments or requests about this policy should be addressed to enquiries@charlesdarrow.co.uk or in writing to Charles Darrow Ltd, 12 St Paul’s Road, Newton Abbot, TQ12 2HP.

16. COPYRIGHT NOTICE. This website is owned and controlled by Charles Darrow Ltd. Unless otherwise stated, all information on this website is protected by copyright and trademark, and is owned or licensed by Charles Darrow Ltd.

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